Aloha Slots Casino VIP Programme: Earn Points and Get Rewards

How VIP points are earned through your play

At Aloha Slots Casino, VIP members earn points through betting activity. Those points form the core of our VIP and loyalty programme, giving you a route to rewards as you play. The programme is for players aged 18 and over only.

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The points system is designed to connect your activity with a choice of reward types. You can exchange points for selected benefits within the programme, while level-up rewards form another part of the VIP structure.

• Betting activity earns points for VIP members.
• Points can be exchanged for free spins, bonus cash or luxury gifts.
• Level-up rewards are included within the VIP programme structure.
• The programme is available only to players aged 18 and over.

What you can exchange VIP points for

Points can be exchanged for three clear reward categories. You may choose free spins, bonus cash or luxury gifts, depending on the options available through the programme. Each category offers a different way to use the value built up through your betting activity.

This gives you flexibility when you use your points. Free spins suit players who want a game-based reward, bonus cash provides another way to support play, and luxury gifts offer a non-game option. The programme also includes level-up rewards alongside these point exchanges.

Level-up rewards and the wider VIP programme

Level-up rewards form part of the VIP programme's structure. They sit alongside the points system, so the programme is not limited to a single exchange option. Your VIP experience includes the opportunity to collect points through betting activity and use them for the rewards available within the programme.

The loyalty element gives you ongoing ways to take part. You can look at the reward choices that matter most to you, whether that means free spins, bonus cash or luxury gifts. Level-up rewards add another feature to the programme for players who want more than a one-off exchange.

We keep the reward structure centred on practical choices. You can decide which reward category is most useful for you instead of treating every reward in the same way. Remember that gambling involves real risk, so rewards should be part of entertainment rather than a reason to spend more than you planned.

Weekly cashback alongside your VIP rewards

A weekly cashback offer is available to all players. It sits alongside the points-based VIP programme, giving you another form of ongoing value in addition to the reward choices available through VIP points.

Cashback and VIP points are different features. VIP points are earned through betting activity and can be exchanged for free spins, bonus cash or luxury gifts. Weekly cashback is available across the player base, so it is not limited to VIP members.

Use rewards as part of a budget you are comfortable with. Do not chase points or cashback by increasing your stakes. A reward should never change the amount you can afford to spend.

Account tools to keep VIP play within your limits

Our account area includes tools that help you manage your spending while you take part in the VIP programme. You can set controls directly in your account and choose the option that matches the type of boundary you want to use.

• Deposit limits to control how much you add.
• Spending limits to set a boundary around your overall spend.
• Loss limits to manage the amount you are prepared to lose.
• Reality checks to prompt you to pause and consider your play.
• Financial limits to help keep gambling within your personal budget.

You can also request a time-out or self-exclusion period through live chat or email support. We participate in the GAMSTOP self-exclusion scheme, and responsible gambling support includes GamCare and BeGambleAware.

Where to get help with VIP questions

Our support team can help with questions about the VIP programme, points, reward choices and account controls. Live chat is available in English from 8 AM to midnight, seven days a week, with an average response time of around three hours.

You can also contact us by email or telephone. Email replies typically arrive within one day, and our support communications are in English.

• Live chat: 8 AM to midnight, seven days a week.
• Average live chat response time: around three hours.
• Email support: replies typically within one day.
• Telephone support is also available.
• Support communications are in English.

When you contact us, explain whether your question concerns points, reward exchanges, level-up rewards, cashback or a responsible gambling tool. That helps our team understand what you need and respond in the right way.