Contact Us

How to reach us

Use the live chat on our site to contact us at any time. Our chat is available 24/7 for questions about your account, games, payments or general support.

If you prefer to write, email support@alohaslotscasino.co.uk. Please explain what you need and include enough information for us to locate the relevant account or transaction. We may need to verify your account before discussing account-specific information.

What to have ready when you write

Providing a few details helps us understand the issue and direct your message correctly. Please have the following information ready:

• Your username. Never include your password.
• The name of the game or details of the transaction concerned.
• The time the issue or transaction occurred, including the date where possible.
• A short description of what happened and any message shown on screen.

Please do not send your full payment card details or account password by email or live chat.

Common questions we help with

Our support team can help with general questions and guide you through the next steps for:

• Account access, account details and verification.
• Deposits, withdrawals and payment questions.
• Bonus terms, eligibility and account offers.
• Technical issues, game errors and website problems.

Complaints

If you wish to make a complaint, email support@alohaslotscasino.co.uk and put “Complaint” in the subject line. Include your username, the relevant game or transaction, the time involved and a clear description of your concern.

We will acknowledge your complaint and reply once it has been checked and looked into. Giving us complete and accurate information helps us understand the matter and provide a clear response.