Privacy Policy

What personal data we collect

We collect and use personal data that is needed to provide your account, operate our gaming services, process payments and meet our legal responsibilities. Some information is provided by you when you register or contact us. Other information is created when you use your account, website and cashier.

The information we may collect includes the following:

Account details, such as your name, date of birth, email address, username, address information and other registration details.
Identity and age information, including information from identity documents or other evidence used to confirm that you are who you say you are and that you are old enough to use our services.
Payment and transaction information, such as deposits, withdrawals, payment method details, account balances, wagering activity and records of transactions. We do not generally need to keep your full payment credentials where they are handled securely by a payment provider.
Device and usage data, such as your IP address, device type, operating system, browser information, approximate location, login records, pages visited, settings and details of how you interact with our website.
Communications and support information, including messages sent through live chat, email or other support channels, together with information needed to respond to your request.

We may also record information about your account preferences, deposit limits, time-outs, self-exclusion choices and other safer gambling settings. We use this information to apply your choices and help keep your account activity within the limits you set. Please provide accurate information and tell us if your details change, as incorrect information may prevent us from providing account services or completing required checks.

Why we use your personal data

We use personal data only for purposes connected with operating your account, providing our services, protecting our business and complying with applicable law. The main purposes are:

To run your account, including registration, login, account administration, customer support, deposits, withdrawals, gaming activity and the application of your account settings.
To verify your age and identity, including asking for identity documents or further information where necessary. As a licensed gaming operator, we must carry out account verification and apply controls designed to protect our services.
To prevent fraud, money laundering and other unlawful activity, including detecting suspicious transactions, account misuse, payment abuse, collusion or attempts to evade safer gambling and account controls.
To meet our legal and regulatory duties, including keeping records, responding to lawful requests, dealing with disputes, applying responsible gambling safeguards and carrying out required checks.
To send information about offers or services where you have opted in, in line with the marketing choices you make. You can change your marketing preferences or withdraw consent at any time.
To keep our website and systems secure, diagnose technical problems, maintain service quality, enforce our terms and understand how our services are used so that we can administer them properly.

We do not use your personal data for a purpose that is incompatible with the reason it was collected. If a new use requires your consent, we will ask for it where the law requires. Some messages, such as account, payment, security or legal notices, are service communications and may be sent even where you have not opted into marketing.

The legal bases we use under UK GDPR

UK GDPR requires us to have a lawful reason, known as a legal basis, before using personal data. The legal basis depends on what we are doing and the type of information involved. In plain terms, we rely on the following bases:

Contract: we need to use certain information to open and operate your account, provide the services you request, process transactions and manage our agreement with you.
Legal obligation: we must use and retain some information to meet duties imposed by law, including age and identity checks, financial crime controls, record keeping and responses to lawful requests.
Legitimate interests: we may use information where it is reasonably necessary for a legitimate business or security purpose, such as preventing fraud, protecting our systems, supporting customers, enforcing our terms and improving the administration of our services. We consider your interests and rights before relying on this basis.
Consent: we use consent where you have actively chosen to allow a particular use, such as receiving certain marketing communications or accepting optional cookies. You can withdraw consent at any time, although this does not affect processing that took place before withdrawal.

Where information is needed to meet a legal obligation or to provide your account services, refusing to provide it may mean that we cannot open, maintain or fully operate your account. We will explain when information is required and, where appropriate, what may happen if you do not provide it.

Who we share data with and how we protect it

We share personal data only where there is a lawful reason and where the sharing is necessary for the purposes described in this Privacy Policy. We do not sell your personal data. The organisations that may receive relevant information include:

Payment providers, where needed to process deposits, withdrawals, payment checks, refunds and transaction security.
Identity-verification providers, where needed to check your age, identity, address or documents and to help us comply with account verification duties.
Fraud-prevention and financial crime providers, where needed to identify suspicious activity, protect accounts, prevent money laundering and reduce payment or gaming abuse.
Regulators, law enforcement bodies, courts or other public authorities, where disclosure is required or permitted by law, or where it is necessary to protect rights, safety or the integrity of our services.
Service providers acting on our instructions, such as technology, hosting, customer support, security, communications and records-management providers. They may use information only for the services they provide to us and must protect it appropriately.

We expect organisations that handle personal data for us to use suitable security measures and to keep the information confidential. We apply access controls and other safeguards designed to prevent unauthorised access, loss, alteration or disclosure. No online service can be guaranteed to be completely secure, so you should keep your password and account details confidential and contact us promptly through support@alohaslotscasino.co.uk or live chat if you suspect unauthorised use.

If a service provider processes information outside the UK, we take the steps required by applicable data protection law to protect that information. Those steps may include using an approved transfer mechanism or other safeguards appropriate to the circumstances.

How long we keep information

We keep personal data only for as long as it is needed for the purposes set out in this Privacy Policy. In general, we keep the information associated with your account while the account is open and active. After an account is closed, we keep relevant records for the period required by law, for financial crime prevention, dispute handling, security, accounting and the establishment or defence of legal claims.

Different types of information may be kept for different periods. For example, transaction, identity and account records may need to be retained after closure, while some technical or support information may no longer be needed once its purpose has ended. When information is no longer required, we delete it securely or make it anonymous so that it can no longer be linked to you.

A request to close your account does not necessarily result in the immediate deletion of every record. We may need to keep information where a legal or regulatory duty applies, where it is needed to prevent fraud or money laundering, or where it is required to deal with a complaint or claim.

Your privacy rights, contact details and cookies

Subject to legal conditions and exemptions, you may have the following rights under UK data protection law:

Access: ask for a copy of the personal data we hold about you and information about how we use it.
Correction: ask us to correct inaccurate or incomplete information.
Erasure: ask us to delete personal data where there is no good reason for us to continue using it.
Objection: object to processing based on legitimate interests, including certain forms of direct marketing, where you have grounds relating to your situation.
Restriction: ask us to limit how we use your information in certain circumstances, such as while the accuracy of information is being disputed.
Data portability: where the legal conditions apply, ask to receive certain information in a usable electronic format or ask us to send it to another provider.

To use your rights, write to support@alohaslotscasino.co.uk and explain what you are asking us to do. You can also contact us through the live chat on the site for help with directing your request. We may ask for information needed to confirm your identity before providing personal data or making changes. This protects your account and helps prevent someone else from acting on your behalf.

We aim to respond within the time required by law. If you are not satisfied with how we use your personal data or how we handle a request, please contact us first so that we can try to resolve the concern. You also have the right to complain to the Information Commissioner's Office.

We use cookies and similar technologies to operate the site, remember settings, support security and understand usage. Some cookies are necessary, while others may be optional depending on your choices. Our Cookie Policy explains the types of cookies we use, why we use them and how you can manage your preferences.