Cookies Policy

What cookies are and why we use them

Cookies are small text files placed on your computer, phone, tablet or another device when you visit a website. They allow the site to remember information about your visit. Some cookies last only while your browser is open. Others remain for a longer period, subject to their purpose and the choices available to you.

We use cookies and similar technologies to keep Aloha Slots Casino working, understand how players use the site and provide a more consistent account experience. Cookies may help us recognise your device during a visit, remember selected settings and identify technical problems that could affect the way pages load.

Cookies do not normally contain information that directly identifies you by name. However, information collected through cookies may be connected with information about your account or device where this is needed to provide a service, protect the site or meet our legal and security responsibilities.

• Some cookies are needed for the site, account area and cashier functions to operate.
• Some help us understand which pages work well and where technical improvements may be needed.
• Some remember choices such as language, display or session preferences.
• Some help us measure the effectiveness of communications and show information that may be more relevant to your interests.

When you first visit the site, our cookie notice gives you information about the categories we use and the choices available. Where consent is required, we will ask for it before using the relevant non-essential cookies. You can change your choices later using the cookie controls provided on the site.

The types of cookies we use

Cookies can be grouped by what they do. A cookie may have more than one technical feature, but we describe it here according to its main purpose. The exact cookies active on the site may change as our services and security requirements develop.

Strictly necessary cookies

Strictly necessary cookies support the basic operation and security of the site. Without them, important parts of the site may not work correctly. These cookies can help maintain your session while you move between pages, keep account functions secure and direct requests to the right part of the service.

For example, a strictly necessary cookie may help us remember that you are signed in while you use your account. It may also help protect a form or transaction from being submitted incorrectly or help the site identify unusual activity. These cookies are generally used because they are needed to provide a service you have requested.

Performance and analytics cookies

Performance and analytics cookies collect information about how visitors use the site. They help us understand which pages are visited, whether pages load as expected and where visitors may encounter an error or leave a process before it is complete.

For example, these cookies may show us that a particular page takes longer to load than expected. They may also provide aggregated information about visits to account, help or information pages. We use this information to improve site structure, fix technical issues and make services easier to use.

The information used for these purposes is intended to help us see patterns rather than identify individual visitors. We take steps to limit the information used for analytics to what is needed for the stated purpose, in line with our wider privacy responsibilities.

Functionality cookies

Functionality cookies allow the site to remember choices you make so that your next visit or your movement between pages is more consistent. They support features that are not always essential to the basic operation of the site but can make it easier to use.

For example, a functionality cookie may remember a display preference or the way information is presented. It may also remember a choice made in a form or help us provide the same site setting during a single visit. If you refuse these cookies, you may need to set your preferences again, and some optional features may not behave as expected.

Marketing cookies

Marketing cookies may be used to understand how people reach the site and whether communications are useful. They can help measure activity connected with an advertising message, limit how often the same message is shown or make promotional information more relevant to your interests.

For example, a marketing cookie may record that a visitor came to the site after seeing a particular communication. It may also help us understand whether a general campaign led to visits or account activity. Marketing cookies are not needed for you to browse the core site, and where consent is required we will only use them in accordance with your cookie choices.

Some cookies in the performance, functionality or marketing categories may be set by service providers acting on our instructions. We expect those providers to use information only for agreed purposes and to apply suitable safeguards. The cookie notice on the site gives the current choices available for each category.

How to manage your cookie choices

You can manage non-essential cookies through the cookie notice and settings on the site. When the notice is displayed, you can choose which categories to allow, refuse optional categories or accept the available categories. Your selection is saved in a cookie or similar setting so that we can apply it during later visits.

You can return to the cookie settings at any time through the cookie controls made available on the site. From there, you can change or withdraw your choice for optional categories. Changing your choice does not normally remove information already stored on your device, so you may also need to clear existing cookies in your browser.

Managing cookies in your browser

Your browser normally provides settings that allow you to see, delete, block or limit cookies. You can often manage cookies for all websites or set different choices for individual sites. The exact steps depend on the browser and device you use, so look at the privacy, security or site settings in your browser for the available controls.

1. Open your browser's privacy or site settings.
2. Look at the controls for cookies and stored site data.
3. Choose whether to allow, block or delete cookies for this site.
4. Close and reopen the browser if it asks you to do so.
5. Return to the site and use the cookie notice to confirm your choices where required.

Deleting cookies may remove saved preferences and may sign you out of parts of the site. If you use more than one browser or device, you may need to set your choices separately on each one. Browser settings may also block the cookie that records your cookie preference, meaning the notice could appear again on a later visit.

What happens if you block cookies

If you block all cookies, the site may not work fully. Strictly necessary cookies support account access, security, navigation and other core functions, so blocking them may prevent pages or services from operating as intended.

Blocking optional cookies should not normally prevent you from using the core site, but some preferences or features may not be available. You may see less personalised information, need to enter the same choices again or find that certain pages do not remember your settings.

• You may be signed out when you move between pages or return to the site.
• The cookie notice may appear more often because your choice cannot be saved.
• Optional display or account preferences may not be retained.
• We may have less information available to identify performance problems or improve the site.
• Some account, cashier or security functions may fail if strictly necessary cookies are blocked.

If a page does not work after you change your browser settings, first check that strictly necessary cookies are allowed. You can also clear the site's stored data, reopen your browser and make a new selection in the cookie notice. If the problem continues, contact us so we can help identify the issue.

Questions about this Cookies Policy

If you have a question about cookies, the choices shown in the cookie notice or the way your browser settings affect the site, contact us at support@alohaslotscasino.co.uk. You can also use the live chat on the site.

Please do not send payment information or account security details by email unless we specifically ask for them through an appropriate process. We may need to ask for information to confirm that we are speaking with the account holder, but we will only request what is reasonably needed to deal with your question.

We may update this Cookies Policy when the site, the cookies we use or applicable requirements change. The current version will be made available on the site. We encourage you to look at this page and the cookie notice when you return so that you understand the choices available to you.