Responsible Gaming

Our commitment to safer gambling

We want you to stay in control whenever you use your account with us. Gambling involves the risk of losing money, and there is no guaranteed way to win. Treat gambling as entertainment and only spend money that you can afford to lose.

Before you play, decide how much money and time you are comfortable using. Set a personal budget after allowing for rent, household bills, food, travel, savings, debt repayments and other essential costs. Do not use money needed for these commitments to gamble.

You must be 18 or over to use our services. We may ask for information or documents to verify your age and identity, and identity checks are completed before your first withdrawal is processed. We take account verification and our safer gambling responsibilities seriously.

• Set a budget before you start, rather than deciding how much to spend while gambling.
• Keep track of your time and spending so gambling does not interfere with work, study, sleep or relationships.
• Take regular breaks, particularly if you feel upset, tired or under pressure.
• Do not borrow money to gamble, chase losses or increase your spend to recover money already lost.
• Never use another person's account and never allow another person to use yours.
• Stop if gambling no longer feels like entertainment and consider using a time-out or self-exclusion.

The tools in your account

Your account includes controls that can help you manage deposits, losses and time spent playing. You can find them in the responsible gambling, account or cashier area, depending on the option you want to use. The settings, periods and confirmation details for each control are shown in your account.

Deposit limits

A deposit limit sets the maximum amount you can deposit over the period selected in your account. Choose an amount based on money left after essential costs, not on an amount you hope to win or recover. This is a limit on deposits, not a guarantee that you will win or an indication of what you can afford to lose.

Loss and session limits

A loss limit helps you set the maximum loss you are prepared to accept over the period shown in your account. A session limit helps you control how long you spend playing. These controls support your personal budget, but you should still stop when you reach the amount or time you planned.

Do not increase a loss limit after losing money. If you find yourself changing a setting so you can continue, take a break. Consider a time-out or self-exclusion instead.

Time-outs

A time-out temporarily prevents you from using your account for the period you select. Use it when you want a short break, feel that gambling is becoming difficult to manage or need time away from play. The time-out remains active for the selected period.

Self-exclusion

Self-exclusion is a longer-term decision to stop using your account. When you choose it, you will be unable to play during the period confirmed in your account. Do not try to bypass self-exclusion by opening another account or using another person's account.

If you decide that self-exclusion is right for you, use the account controls as soon as possible. We are registered with GamStop, which provides a separate online self-exclusion service. It covers all participating gambling accounts.

Reality checks

Reality checks remind you how long you have been playing and may show account information during your session. They are intended to help you pause and consider whether you want to continue. When a reminder appears, stop if you have reached your planned time or if gambling no longer feels comfortable.

How to switch on a control

1. Sign in and open the responsible gambling or account settings area.
2. Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out, self-exclusion or reality check.
3. Select the amount, time period or reminder setting shown on screen. Consider your budget carefully before confirming it.
4. Read the confirmation details, including when the setting starts and how it affects your account, then confirm your choice.
5. Check that the setting is displayed as active. If you cannot find an option or are unsure how it works, contact us through live chat or at support@alohaslotscasino.co.uk.

A request to increase a limit may not take effect immediately. Your account information will show when a change applies. A request to reduce a limit, take a time-out or self-exclude should be made as soon as you decide that you need more protection.

Signs that gambling may be causing harm

It can be difficult to notice changes in your gambling. This is especially true if you are focused on winning back money or keeping your activity private. Ask yourself whether any of these statements apply:

• You spend more money or time gambling than you planned.
• You keep trying to win back losses or increase your stakes after losing.
• You borrow money, sell belongings or miss payments to fund gambling.
• You feel anxious, irritable, guilty or low because of gambling.
• You hide your gambling, deposits or losses from people close to you.
• Gambling affects your sleep, work, studies, relationships or ordinary responsibilities.
• You have tried to stop or cut down but have not been able to do so.
• You use gambling to escape stress, loneliness, boredom or difficult feelings.
• You return to gambling soon after losing money, even when you intended to stop.

One or more of these signs is a reason to pause. Stop gambling, use a time-out or self-exclusion, and speak with someone you trust. You can also contact one of the specialist support organisations listed below. You do not need to wait for a serious financial or personal problem before asking for help.

Where to get help

The organisations below provide information, advice or specialist support for people affected by gambling. They can also help family members, partners and friends. Anyone concerned about someone else's gambling can contact them.

GambleAware

GambleAware provides information about gambling harms. It also offers practical guidance on understanding your gambling, finding support and taking steps to regain control.

GamCare

GamCare offers confidential information, advice and support for people affected by gambling. This includes help for relatives, partners and friends.

GamStop

GamStop is a UK online self-exclusion service that can help prevent access to participating gambling accounts for the period you choose. It can be used alongside the controls in your account with us.

The National Gambling Helpline

The National Gambling Helpline provides confidential advice and support for anyone affected by gambling. It can also help people who are worried about someone else.

Our support team can explain the controls in your account, but we are not a substitute for specialist help. Contact us through the live chat on the site or at support@alohaslotscasino.co.uk. We can help you apply a setting or restrict your account.

Protecting minors

Our services are for people aged 18 and over only. We use age verification and may carry out identity checks to confirm that an account holder meets this requirement. Do not create an account for a minor, share your login details or allow a minor to use your device while you are signed in.

Keep your username, password, payment details and account session private. Use a strong password that is not used for other services, and change it if you think someone else may know it. Sign out after using your account, especially on a shared device.

Practical controls at home

• Install parental control software that can restrict gambling websites, applications and downloads.
• Use device-level age filters, content restrictions and screen-time controls where available.
• Make sure controls cover every device and connection used in your household, including tablets and mobile devices.
• Use a separate password on the device or user profile used for gambling.
• Do not save account or payment details where a child can access them.
• Keep devices updated and use available security settings to prevent unauthorised access.

Parental control software can reduce the chance of access, but it cannot replace supervision and secure account details. These tools may not block every website or application. This is especially likely if a child uses another device or connection.

If you believe a minor has accessed your account, change your password and sign out of any open sessions. Then contact us through live chat or at support@alohaslotscasino.co.uk. We may ask for further information so we can protect the account and look into the matter.