Aloha Slots Casino Bonus Terms and Conditions

How these bonus terms apply

These terms apply to every bonus or promotional offer made available through your account with us, unless the offer states different conditions. The specific offer may set out its own eligibility rules, activation method, expiry period, wagering requirement, game contribution, maximum stake or maximum cash amount. You should read those details before accepting an offer.

By claiming, activating or using a bonus, you confirm that you accept these terms and the conditions shown with that promotion. If there is a difference between these general terms and a specific offer, the specific offer conditions apply to that promotion only. Our general account terms continue to apply to your account, deposits, withdrawals and use of our services.

• A bonus is optional. You do not have to claim or use an offer.
• Only one active offer may be available to you at a time, unless the offer says otherwise.
• A promotion may be available for a limited period or while supplies last.
• We may refuse, withdraw or limit an offer where this is permitted by its stated conditions.
• You are responsible for checking the offer details in your account before taking part.

Who can receive and claim a bonus

Bonuses are available only to eligible customers with an account in good standing. Before a bonus or its winnings can be used or withdrawn, we may need to confirm your age, identity, account information, payment method and other details. Identity verification is completed before your first withdrawal is processed.

• You must be aged 18 or over and legally able to use our services.
• You must have one account only, unless we have expressly permitted otherwise.
• Your account must not be closed, suspended, self-excluded or subject to an account restriction.
• Deposits and payments must be made using a method belonging to you and approved for your account.
• You must meet any further eligibility condition shown with the particular offer.

An offer may be limited to new customers, existing customers, selected accounts, a specified payment method or a particular type of game. We may not apply a bonus if the required code, button, deposit or other activation step has not been completed. If an offer is sent to you by mistake, that does not create an entitlement to receive it.

How bonus funds and wagering work

Bonus funds are promotional credits rather than cash. Unless the offer says otherwise, bonus funds can be used only for eligible games and cannot be withdrawn directly. Any winnings generated from bonus funds normally remain subject to the wagering requirement and the other conditions shown with the offer.

Wagering requirements

The offer details will show the amount that must be wagered and the period in which it must be completed. The amount may be based on the bonus, the qualifying deposit, or both. Only eligible bets count towards the requirement. Bets that are cancelled, voided, refunded or otherwise excluded will not normally count.

• The contribution made by each game is shown in the offer or in your account.
• Some games or bet types may not contribute, or may contribute at a reduced rate.
• A minimum deposit or qualifying transaction may be needed before wagering can begin.
• The offer may set a maximum stake while bonus funds or bonus winnings are active.
• If a maximum cash amount applies, only the amount allowed by the offer may be withdrawn.
• Changing, cancelling or reversing a qualifying transaction may remove eligibility.

Using your balance

Your account may use real-money funds before bonus funds, depending on the offer and the way the game is played. A balance shown as bonus funds or pending bonus winnings remains restricted until the relevant conditions are met. Your account will show the balance, progress and any remaining conditions where that information is available.

You must not use a bonus to place bets designed to avoid the stated conditions. This includes covering opposing outcomes in a way that removes normal risk or repeatedly placing and cancelling transactions. We may remove bonus funds and related winnings where activity is inconsistent with the offer or these terms.

Expiry, withdrawals and cancellation

Every bonus is subject to the expiry period shown with the offer. If the wagering requirement is not completed before expiry, unused bonus funds and any associated restricted winnings may be removed. An expired promotion cannot normally be restored, although we may do so at our discretion where appropriate.

• You may request a withdrawal in line with the cashier conditions and account checks.
• A withdrawal may prevent you from continuing to use a bonus or completing its wagering requirement.
• If you cancel or forfeit a bonus, the bonus funds and any winnings linked to them may be removed.
• A withdrawal can be held until identity, payment and other required checks are complete.

You may ask us to close your account or apply a gambling restriction at any time. If you do, we will handle any bonus in line with the relevant account process. We will not encourage you to continue playing in order to complete a promotion.

Fair use, changes and support

Each customer must use promotions fairly and for their intended purpose. We may look into activity where we identify duplicate accounts, false information, payment misuse, chargebacks, collusion, automated play, manipulation of a technical fault or any attempt to obtain a bonus more than once. We may suspend a promotion, restrict an account or remove a bonus and related winnings where there are reasonable grounds to do so.

We may correct an obvious error, including an incorrect bonus amount, an incorrect wagering balance or an offer displayed to an ineligible account. If a technical problem affects a promotion, we may cancel or amend the affected offer and will take reasonable steps to deal with affected balances. We may change or withdraw future promotions, but any change will not remove rights that have already been properly earned under the stated conditions.

Questions and safer gambling support

If you do not understand an offer, stop using it and contact us before placing further bets. Our support team can be reached through the live chat on the site or at support@alohaslotscasino.co.uk. If gambling is no longer enjoyable or is causing concern, you can use deposit limits, time-outs or self-exclusion. Support is also available from GambleAware, GamCare, GamStop and the National Gambling Helpline.