Terms & Conditions

Acceptance and changes to these terms

By registering an account, depositing money, placing a bet or using any part of our services, you confirm that you have read and accepted these Terms & Conditions. They form a binding agreement between you and us. If you do not accept them, you must not register or continue to use your account.

You should also read any rules shown with a particular game, promotion, payment option or account feature. Those rules form part of these Terms & Conditions where they apply. If a specific promotion or game rule conflicts with a general provision, the specific rule will normally apply to that promotion or game.

Changes to the terms

We may update these Terms & Conditions when our services, business processes or legal requirements change. We will publish the updated wording on the site and may notify you through your account or by the contact details you have provided. The version in force when you use the relevant service will generally apply.

Where a change materially affects your rights or obligations, we will give notice where this is appropriate. If you continue to use your account after an updated version takes effect, you are treated as having accepted the change. If you do not agree with an update, you may ask us to close your account before using the affected service.

• You are responsible for checking the current Terms & Conditions before using our services.
• You must follow any instructions, limits and conditions displayed in your account or cashier.
• These terms do not remove any legal rights that cannot be excluded under applicable law.

Eligibility, your account and verification

Who may use our services

You must be at least 18 years old and a resident of the United Kingdom to open and use an account with us. We may ask you to confirm your age and residency at any stage. You must not use our services if you are under 18, if you are not a UK resident, or if gambling is not permitted for you.

We must verify accounts as part of our legal and operational responsibilities. Registration does not guarantee that an account will remain open. An account may be closed if later checks identify a problem with your eligibility, information, payments or use of the services.

Account information and security

You may have one account only. Your account is personal to you and must not be opened, funded or used on behalf of another person. You must provide complete, accurate and current information, including your name, date of birth, address, email address and payment details. You must tell us promptly if any of these details change.

• Do not register more than one account or allow another person to use yours.
• Do not provide false, misleading or borrowed information.
• Do not use another person's payment method without appropriate permission and supporting information.
• Keep your username, password and other login details private.
• Tell us through support@alohaslotscasino.co.uk or the live chat if you think someone has accessed your account.

You are responsible for activity carried out through your account unless you have told us promptly that your login details may have been compromised. We may ask additional questions or place temporary restrictions on an account. We do this while we establish who is using it and whether the activity is authorised.

Identity, age and address checks

We carry out identity, age and address checks before the first withdrawal is processed. We may carry out further checks later. We may ask for clear copies of documents or other information that confirms your identity, date of birth, residential address and ownership of a payment method.

Where required, we may also ask about the source of funds used in your account. These checks help us meet our legal obligations and protect you and the service from fraud, underage gambling and misuse. A withdrawal may remain pending until requested information has been received and checked. If you do not provide suitable information, we may restrict, suspend or close the account in accordance with these terms and applicable law.

Deposits, withdrawals and bonuses

Deposits and payment methods

You may deposit only through payment methods made available in the cashier. Deposits must be made from a method held in your name or one that you are authorised to use. We may ask for evidence of ownership or permission before accepting or returning funds.

You should deposit only money that you can afford to lose. The minimum and maximum amounts, available methods and any account restrictions are shown in the cashier. Your chosen deposit limits may also restrict the amount you can add. A deposit may be delayed or refused if it does not pass our checks, if the payment method is unavailable, or if we need further information.

Withdrawals and pending checks

Withdrawal requests are handled through the options shown in your account. Where possible, we will return funds to the same payment method used for the corresponding deposit. If that method cannot receive a withdrawal, we may ask you to choose another method or provide further information before processing the payment.

Withdrawals may remain pending while identity, age, address, payment, source-of-funds or account activity checks are completed. The limits shown in the cashier apply to deposits and withdrawals. Processing time can depend on the checks required and the payment method used, so a displayed withdrawal request is not confirmation that the payment has already reached you.

We may refuse or delay a transaction where we reasonably need to investigate a concern. This includes suspected fraud, unlawful activity, a breach of these terms or a payment issue. We will deal with any remaining balance in line with these terms and applicable law.

Bonuses and promotions

Each bonus or promotion has its own terms. You must read those terms before opting in or making a qualifying deposit. They may set out who can take part, the qualifying payment, the bonus amount, eligible games, wagering requirements, maximum bet, expiry date, withdrawal conditions and any limits on combining offers.

• Wagering requirements must be completed in the way and within the period stated in the relevant offer terms.
• A maximum bet may apply while a bonus is active, including any bonus funds or winnings linked to it.
• A bonus or related winnings may expire if the stated expiry condition is not met.
• A promotion must be used for its intended purpose and not to obtain an unfair or artificial advantage.
• We may refuse, remove or restrict a bonus where there is a breach of the offer terms, multiple accounts, payment misuse, collusion or other promotional abuse.

If a promotion is credited in error, we may correct the balance and remove the incorrect credit. We may also restrict access to future promotions where the account activity does not comply with the relevant terms. Any decision will take account of the account information we hold and applicable law.

Safer gambling, self-exclusion and account closure

We provide tools to help you manage your gambling. These include deposit limits, loss limits, time-outs and self-exclusion. The options available and their conditions are shown in your account or can be requested through support@alohaslotscasino.co.uk or the live chat.

If gambling is causing concern, you can seek support from GambleAware, GamCare, GAMSTOP or the National Gambling Helpline. Self-exclusion is a serious protection measure. If you self-exclude, you must not try to open or use another account during the exclusion period.

Closing or suspending an account

You may ask us to close your account at any time through support@alohaslotscasino.co.uk or the live chat. We may need to complete checks before dealing with any remaining balance or pending withdrawal. Closing an account does not remove obligations that arose before closure.

We may suspend or close an account if you ask us to do so, if the account has been inactive, if you breach these Terms & Conditions, if information is inaccurate, if a payment cannot be verified, or if we need to protect the service and its users. We may also suspend access while we investigate suspected fraud or unlawful activity. The same applies to suspected duplicate accounts or promotional abuse.

During a suspension, you must not attempt to bypass the restriction by opening another account. If we close or suspend an account, we will handle any balance in accordance with applicable law. We will also take into account the outcome of relevant checks and these terms.

Complaints, liability and governing law

How to make a complaint

If you are unhappy with an account decision, payment, bonus, game matter or part of our service, please write to support@alohaslotscasino.co.uk or contact us through the live chat. Include your account details, the date and nature of the issue, and any information that may help us understand what happened. Do not send your password or complete payment credentials.

We will acknowledge and look into your complaint, then answer within a reasonable time. We may ask for further information before reaching a decision. Please keep copies of relevant messages and allow us an opportunity to resolve the matter through our complaints process.

Where a complaint cannot be resolved through our process, alternative dispute resolution may be available. We will provide information about the next steps where that option applies. This does not prevent you from using any legal rights available to you.

Our responsibility and your responsibility

We take reasonable care to provide a secure and reliable service. However, we do not promise that the site, games or account features will always be available, uninterrupted or free from technical faults. Access may be affected by maintenance, network problems, device issues or circumstances outside our reasonable control.

You are responsible for your device, internet connection, login security and account activity. You are also responsible for compliance with these terms. We are not responsible for loss caused by your breach, unauthorised sharing of your login details, inaccurate information or your failure to use the safer gambling tools available to you.

Nothing in these Terms & Conditions excludes or limits responsibility that cannot legally be excluded or limited, or removes your statutory rights. Subject to that, we will not be responsible for indirect or unforeseeable loss arising from your use of the services. If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply.

Governing law

These Terms & Conditions and your relationship with us are governed by the laws of England and Wales. Any dispute will be dealt with under those laws. This is subject to any mandatory rights or protections that apply to you.